The General Terms and Conditions of the webshop (hereinafter: Tatjana Grča) have been compiled in accordance with the Electronic Commerce on the Market Act (ZEPT), the Consumer Protection Act (ZVPot), the Code of Obligations (OZ) and the Personal Protection Act (ZVOP-1).

Please read the general terms and conditions carefully before using the webshop.

The general terms and conditions deal with the operation of the webshop, user rights and the business relationship between the company and the customer. The user is bound by the general terms and conditions, which are effective at the time of the purchase (submission of the online order). The confirmation of the order informs the user of the general terms and conditions, the protection of personal data and the legal notice.

This web shop is managed by the company GRADNJE GRČA storitve d.o.o. (herein after: the provider), Podovnice 13, 1357 Notranje Gorice, registration number 1946447000, VAT ID number SI49354361, that also functions as the e-commerce service provider.

The web shop is open every day, 24 hours a day. Due to various technical or other reasons, business through our web shop or even access to the store is sometimes not possible. Therefore, the provider reserves the right to restrict or completely suspend access to the web shop for a limited or indefinite period. The provider assumes no responsibility for the failure of the shop due to non-use, any consequences of misuse of the web shop, failure of the service due to a network failure, power failure or other technical disturbances that could interfere temporarily, even for a long period of time.

  1. Purchase procedure

User registration is not required to order, but purchasing is made easier with registration. Entering personal data (first name, surname, address, e-mail address) and delivery preferences (in person pick-up, mail delivery) is mandatory for the execution of the order. Delivery preferences are optional if the products ordered are in digital form. Then the buyer is a legal entity, entering the company name is mandatory.

Payment is possible via a direct bank transaction, credit or debit card or upon delivery.

The buyer selects the product by clicking on Add to Cart. 1 product is sufficient to complete the purchase. After selecting all desired products, the customer is directed to the Cart page Basket where they can change the number in the Quantity field can change the number in the Quantity field to change the quantity of pieces of each product (the information in Cart is refreshed by clicking the Update Cart button). If the buyer wishes to make a purchase, they click on the Continue to check-in button. By doing this, the buyer is directed to the Checkout page. In the following steps (Billing InformationDelivery InformationDelivery MethodPayment Method), the buyer enters all billing information, the delivery address, delivery method and payment method. After entering all the information, Checkout page the buyer has the option to review the order and order related costs in on the Checkout page. The buyer can complete the purchase by clicking on the Buy now button.

You can terminate the ordering process at any time by closing the browser window, unless you have already confirmed the order immediately after entering the data. In this case, please contact us via

After the order is made, you will receive an order confirmation via e-mail with the payment information, while your order is also saved in the provider's archive. You can access this or any other information related to you upon a written request sent to or to the company's address.

  1. Prices

All prices are in euros and include VAT. The company GRADNJE GRČA storitve d.o.o. is liable for value added tax.

Prices are valid at the time of order and do not have a predetermined validity, except in case of discount where the validity of the discount is specifically marked.

Despite the extraordinary effort to provide the most up-to-date and accurate data, it may be that the price information is incorrect. In this case, or if the price of the item changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase.

The purchase contract between the provider and the buyer is concluded at the moment when the provider confirms the order. From that moment on, all prices and other conditions are fixed and apply to both the seller and the buyer. After the submission of the order, the buyer receives an e-mail notice that the order has been received.

  1. Payment method, payment confirmation and invoice

Payment method is possible by credit or debit card, through direct bank transaction or upon delivery. The payment deadline is 8 days after receipt of the pro forma invoice. The payment deadline for custom services or products is no later than 30 days from the date of the order.

The original invoice will be in attached to the delivered product in physical form. In case of in person pick-up, the buyer receives a printed invoice for the purchased products upon pick-up.

The invoice details the price and any costs relating to the purchase. The buyer is obliged to verify the correctness of the data before submitting the order. The buyer is obliged to verify the regularity of the invoice information and to inform the provider of any errors within 8 working days at the latest. Later objections regarding the regularity of issued invoices shall not be considered.

  1. Delivery and Delivery Costs

The delivery cost for physical products is as follows:

–           5€

The shipping cost is included in the purchase price as a separate item.

The delivery date is 2 to 5 business days from the order, or the payment of the pro forma invoice or longer, if stated with the product. We do not ship goods on Saturdays, Sundays and public holidays.

Shipping method

Shipments are delivered by Pošta Slovenije d.o.o., so the method of delivery is subject to the general terms and conditions of Pošta Slovenije d.o.o.. In exceptional cases, the delivery of the product will be performed by another delivery company, in which case the customer will be notified of the change via phone or e-mail.
If you believe that the delivery company needs additional information to deliver the shipment, please use the "Apartment" field for delivery details.

Upon agreement with the provider, you can also pick up the ordered product or service yourself at the address GRADNJE GRČA storitve d.o.o, Podovnice 13, 1357 Notranje Gorice. In the case of in person pick-up, the provider will notify the customer by e-mail when the goods are ready for collection.

  1. Right of withdrawal from the contract

The buyer (consumer within the meaning of the provisions of the Consumer Protection Act) may, in accordance with the law, notify the provider in writing within 14 days of receiving the goods that they withdraw from the contract without having to state the reason for his decision.

Withdrawal from the order is to be sent by the buyer to the address GRADNJE GRČA storitve d.o.o., Podovnice 13, 1357 Notranje Gorice, with the note Online purchase or via e-mail to the address

In the event of withdrawal from the contract, the buyer must return the received goods immediately or no later than 14 days after receipt via mail to the above address of the seller.

You can download the refund form HERE.

The only charge charged to the consumer in respect of a withdrawal is the cost of returning goods (which, in the case of shipment, is charged on the price list of the delivery service and depends on whether the shipment/package/cargo is involved). Shipments subject to cash payments are not accepted.

Refunds will be made as soon as possible and at the latest within 14 days of the provider receiving the returned goods. The payment received is returned to the buyer with the same means of payment as was used during purchase.

The consumer does not have the right to withdraw from the contract involving the items that are manufactured according to the exact instructions of the consumer, which have been adapted to their personal needs, which by its nature is not suitable for repayment.

  1. Complaints

Complaints will be considered if the provider did not honor the order agreement (products not delivered or delivered damaged, the service was not performed or was not performed according to the agreement and there is no way of correcting the service). The provider undertakes to eliminate the errors as soon as possible.

The company GRADNJE GRČA storitve d.o.o., Podovnice 13, 1357 Notranje Gorice reserves the right to reject the complaint in the following cases:

  • if no invoice is attached,
  • if the returned product is damaged,
  • if the user has used the product or service indefinitely until the withdrawal from the contract.

Material defect

A consumer complaint can be made for any purchased product whether the product is covered by warranty or not. Thus, due to a defect on a product for which a guarantee has been given, the consumer can exercise the rights arising from a material defect, and the same can be decided when he does not want to claim a guarantee for the product for which a guarantee has been given.
Due to a material defect, the consumer can complain about the defect to the seller within 2 months from the discovery of the material defect or within 2 years from the date of receipt by the buyer.
The consumer may request at his choice: correction of the defect, refund of the amount paid in proportion to the efect, replacement of goods or refund of the amount paid
When exercising the rights under this title, the consumer must describe the defect in detail to the provider in the defect notice and allow the seller to inspect the product. If the defect is not in dispute, the company must comply with the consumer's request as soon as possible and within eight days at the latest. If there is a dispute about the defect, the company must give the consumer a written answer within the same period.
The defect is material when:

1. the item does not have the characteristics necessary for its normal use or for its circulation;

2. the item does not have the characteristics necessary for the particular use for which the buyer buys it, which the seller was or should have been familiar with;

3. the item does not have the characteristics and qualities that were explicitly or tacitly agreed upon or prescribed;

4. the seller has delivered an item that does not match the sample or model, unless the sample or model was shown only for notification.

  1. Safety

The provider uses appropriate technological and organizational means to protect the transfer and storage of personal data, orders and payments.

  1. Varovanje osebnih podatkov

The Provider undertakes to protect all the User’s personal data in accordance with the provisions of the Personal Data Protection Act (ZVOP-1) and the EU General Regulation on Data Protection. All personal data of the user of the online shop is confidential and will not be disclosed to unauthorized persons in any way.

Most pages of the web shop can be visited without having to disclosing personal information, such as name, address and email address. Nevertheless, some information is obtained automatically through the use of cookies and web signals ("pixel tags"), which are standard tools in the online industry. The use of cookies and web beacons allows you to identify the individual IP address, the type of browser used by the website visitor and the general activity of the visitor online.

To complete a purchase in our web shop, collecting some of your personal data is necessary. We do not pass on the information you provide to us to third parties, except for the purpose of confirming the validity of the purchase and delivery of products. The provider implements all necessary measures to protect the confidentiality of personal data in accordance with ZVOP-1 and the EU General Data Protection Regulation.

By purchasing in the web shop, you expressly agree that we store and use your personal data that you provide during ordering (name, surname, address, e-mail address, telephone) exclusively for the purpose of fulfilling the order, and we may use your e-mail address for direct marketing identical or similar products or services as you purchased in the online store. On your first visit, you may refuse cookies, which are used to load your data on the browser. By agreeing to the use, you confirm that you have read the Terms of business of this site and you consent to the collection and use of personal data.

  1. Disclaimer

The provider is not responsible for the use of the web shop and for any damage caused by the use of online content located there. The provider is working to the best of their ability to ensure that the data published on the website is up-to-date and correct. Nevertheless, the properties of the articles, the delivery period or the price may change so quickly that the administrator fails to correct the information on the web pages. In this case, the provider will inform the buyer of the changes and allow him to resign from the order or to change the ordered goods.

Although the provider strives to provide accurate pictorial representations of sales products, all pictorial representations should be taken as symbolic and thus do not guarantee the characteristics of the product.

  1. Legal Notice

The web shop is owned by the company GRADNJE GRČA storitve d.o.o., which also manages the web shop. The content published on the website is the property of the provider and may not be used without the express permission of the provider.

Sometimes it may occur that we cannot guarantee the complete accuracy and reliability of all published data. We will take all warnings seriously and correct the information posted immediately.

We do not accept any liability for any consequences arising from the use of information published on this website or the temporary non-functioning of the website and thus the web shop.

We reserve the right to change the content on a daily basis, errors in prices and written text. By using this website, the visitor confirms that he/she accepts the described conditions and agrees with them.

  1. Complaints and disputes

Any disputes shall be settled amicably. If no amicable agreement is reached, disputes are resolved in the competent court in Ljubljana. In accordance with the legal norms, the seller does not recognise any performer of out-of-court settlement of consumer disputes as responsible for resolving a consumer dispute that the consumer could launch in accordance with the Out-of-Court Settlement of Consumer Disputes Act (UL, No. 81/15).

In accordance with the Out-of-Court Settlement of Consumer Disputes Act (UL, No. 81/15), Regulation (EU) no. Regulation (EC) No. 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC we publish an electronic link to the online dispute resolution platform (ODR):

The provider complies with applicable consumer protection legislation, obligations and other regulations governing the provision of goods and services via the World Wide Web. The provider shall endeavour to fulfil their duty to establish an effective system for handling complaints and to identify the person whom the buyer can contact via the telephone or e-mail if any problem arises. The complaint can be submitted via e-mail or to the postal address GRADNJE GRČA storitve d.o.o., 1357 Notranje Gorice or in person at the address of the provider. ali na poštni naslov GRADNJE GRČA storitve d.o.o., 1357 Notranje Gorice ali osebno na naslovu ponudnika.

The provider will confirm within five working days that they have received the complaint, inform the buyer how long they will be processing it, and keep him informed about the progress of the procedure.

The provider is aware that the essential characteristic of the buyer's dispute, at least in terms of judicial resolution, is the disproportion between the economic value of the claim and the costs arising in the resolution of the dispute itself. This is also the main obstacle for the buyer not to initiate a dispute before a court. That's why the provider makes every effort to resolve any dispute by mutual consent. If an amicable settlement of the dispute is not reached, the court with material jurisdiction in Ljubljana shall have exclusive territorial jurisdiction to resolve all disputes between the provider and the buyer.


12. Web shop manager

The manager of the online store on the website is GRADNJE GRČA storitve d.o.o., 1357 Notranje Gorice.

Information about the data manager:
Company name: GRADNJE GRČA storitve d.o.o.
Address: Podovnice 13, 1357 Notranje Gorice
Registration number: 1946447000
VAT number: SI49354361
Subject to VAT: YES
Phone: 01/36 51 534
Bank account: SI56 0205 3025 4414 212 (NLB d.d.)

Date of registration of the entity in the court register: 20th May 2004 - registration number 13973900

Notranje Gorice, 20.7.2021